Refund policy

You have 30 days from the day your order is delivered or picked up to return it. There is no restocking fee.

What can be returned

The item is unused and in the same condition you received it.
It is in its original packaging with everything that came in the box: batteries, chargers, cases, accessories and manuals.
You have your order number, receipt or other proof of purchase.

Sale and promotional items can be returned under the same 30-day rule.

Orders that included a free item

If your purchase came with a free item, such as a free battery or tool from a Milwaukee promotion, the free item has to come back with the return, unused and in its packaging. If it is not returned, its value is taken off your refund.

How to return by mail

Email sales@eboltsupply.com or call Springfield at (217) 793-2940 with your order number. Returns sent back without contacting us first will not be accepted.
We email you a prepaid return shipping label.
Box the item up, attach the label and drop it off with the carrier.

The cost of the return label is taken off your refund. We will tell you the amount before you ship.

How to return in store

Bring the item and your proof of purchase to either store. In-store returns have no shipping cost.

Springfield: 3630 Great Northern Ave, Springfield, IL 62711. (217) 793-2940
Jacksonville: 1711 W Morton Ave, Jacksonville, IL 62650. (217) 271-1883

Refunds

Once we receive and inspect your return, we will let you know whether it is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take additional time to post it. If more than 15 business days have passed since we approved your return, contact us at sales@eboltsupply.com.

Damaged, defective or wrong items

Check your order when it arrives. If it is damaged, defective or not what you ordered, contact us right away and we will make it right. You do not pay return shipping when the mistake or damage is on our end.

Tools that develop a problem after the 30-day return period are covered by the manufacturer's warranty. We are an authorized Milwaukee dealer, and we can help you with a warranty claim.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order for the one you want.

Items that cannot be returned

Gift cards.
Items that have been used, or are missing parts or packaging.
Hazardous materials, flammable liquids and gases.
MX FUEL equipment. We order MX FUEL from Milwaukee for each sale and can't send it back, so all MX FUEL sales are final. If an MX FUEL item arrives damaged or defective, contact us and we'll make it right, and it's covered by Milwaukee's warranty.