Shipping policy

We ship to the lower 48 states and Washington, DC from our stores in Springfield and Jacksonville, Illinois. Orders of $199 or more ship free.

Shipping costs

Orders under $199 ship at a flat rate based on the total weight of the order. The exact amount is shown at checkout before you pay.

Order weight	Shipping cost
Up to 1 lb	$6.90
1 to 5 lb	$9.90
5 to 30 lb	$19.90
30 to 70 lb	$35.99
Over 70 lb	$65.00
Any order of $199 or more	Free

Store pickup

You can pick up your order at either store at no charge. In-stock pickup orders are usually ready within 1 hour during store hours. Weekend and after-hours orders are ready the next business morning. If an item is out of stock, we let you know. Bring your confirmation email when you come to collect it.

Springfield: 3630 Great Northern Ave, Springfield, IL 62711. (217) 793-2940
Jacksonville: 1711 W Morton Ave, Jacksonville, IL 62650. (217) 271-1883

Local delivery

We offer free local delivery in the Springfield area. Choose it at checkout if your address qualifies.

Pickup-only items

Some large or heavy items are too heavy to ship and are marked "Store pickup only" on the product page. These can be collected at either store. Call (217) 793-2940 if you need one delivered.

Processing time

In-stock orders are processed within 1 to 2 business days after payment.
Orders placed on weekends or holidays are processed the next business day.
If an item is not in stock, your order is processed as soon as our stock arrives. Items on backorder show the expected date on the product page.
During busy promotional periods, processing can take 3 to 5 business days.

Tracking

When your order ships, we email you a tracking number. Allow up to 24 hours for the carrier to show tracking updates.

Lost or damaged packages

If your package is lost or arrives damaged, contact us within 7 days of delivery, or within 7 days of the expected delivery date if it never arrived. We will file the claim with the carrier and work with you to resolve it.

Where we ship

We ship to the lower 48 states and Washington, DC. We don't ship to Alaska, Hawaii, US territories (such as Puerto Rico and Guam), military APO/FPO/DPO addresses, or outside the United States. Store pickup is available to everyone.

Address accuracy

Check your shipping address before you place your order. We are not responsible for delays or lost packages caused by an incorrect or incomplete address.