Shipping policy

Thank you for shopping with us! Below is our shipping policy, outlining the processes and expectations for all orders placed with us.

Processing Time

  • All orders are processed within 1-2 business days after payment is received.
  • If we don't have it in stock the order will be processed once it is in stock.
  • Orders placed on weekends or holidays will be processed the next business day.
  • During peak seasons or promotional periods, processing time may take up to 3-5 business days.

Shipping Methods

  • We offer several shipping methods, including standard, expedited, and overnight shipping. You can choose your preferred shipping option during checkout.
  • Shipping times vary depending on your location and the shipping method chosen.

Shipping Costs

  • Shipping costs are calculated at checkout based on your delivery address, order weight, and selected shipping method.
  • Orders over a certain amount may qualify for free shipping. (Check for promotions or conditions).

International Shipping

  • We currently offer international shipping to select countries. International shipping costs and delivery times may vary.
  • Customs duties and taxes may be applicable depending on your country's regulations and are the responsibility of the customer.

Order Tracking

  • Once your order has shipped, we will send you a tracking number via email so you can track the status of your package.
  • Please allow up to 24 hours for the tracking number to update with the carrier.

Lost or Damaged Items

  • If your package is lost or damaged in transit, please contact us within 7 days of receiving the notification of shipment.
  • We will assist in filing a claim with the carrier and ensure that your issue is resolved as quickly as possible.

Address Accuracy

  • Please double-check your shipping address when placing your order. We are not responsible for shipping delays or lost packages due to incorrect or incomplete address information provided by the customer.

Returns & Exchanges

  • For information on returns, exchanges, and refunds, please refer to our Return Policy.

If you have any questions regarding shipping, feel free to contact our customer support team at [sales@eboltsupply.com/217-793-2940].